New Regular Hours (effective Fall '22):
Academic Break Hours
The TSC will be closed when the University is closed. If classes do not meet on a Friday or Monday, we will be closed on the Sunday.
| Category | Service Name | SLA- you can expect the service request to be completed in |
| Academic Tools and Research Support | Instructional Tools Training | 2 business days -resolve |
| Academic Tools and Research Support / Blackboard | Blackboard - Enroll or Unenroll User(s) from a Blackboard Course. | 2 business days -resolve |
| Blackboard - Merge Course Sites | 1 business day- resolve | |
| Blackboard - Request a New Course Site | 2 business days -resolve | |
| Blackboard - Request Course Exemption from Deletion Campaign | 2 business days -resolve | |
| Blackboard - Request Early Course Deletion | 2 business days -resolve | |
| Blackboard Learn - Report an Issue | 4 business hours-respond | |
| Academic Tools and Research Support / Blackboard Integrated Tools | Blackboard Collaborate Interface Change Request | 2 business days -resolve |
| Blackboard Learn Software Integration | 30 business days-resolve | |
| Academic Tools and Research Support / Reporting and Analytics | Blackboard - Request Student Usage Analysis | 5 business days-resolve |
| Academic Tools and Research Support / Research Support | Database Development and Custom Programming for Faculty Research | 3 months -resolve |
| Academic Tools and Research Support / Research Support / Conference Posters | Faculty and Staff Conference Posters Printing and Design | 3 business days print only, 14 business days print and design-resolve |
| Student Conference Poster Printing | 10 business days-resolve | |
| Academic Tools and Research Support / Research Support / High Performance Computing | Computer Simulation Programming | 30 business days-resolve |
| High Performance Computing (HPC)-Request Access | 2 business days -resolve | |
| Accounts and Passwords | Argos - Account Request | 1 business day- resolve |
| Argos - Password Reset Request | 1 business day- resolve | |
| Blackboard Account Request | 2 business days -resolve | |
| Blue Reports - Request an Account | 2 business days -resolve | |
| Constituent Relationship Management System (Talisma) - Request an Account | 1 business day- resolve | |
| ImageNow - New Account | 2 business days -resolve | |
| Portal - Report an Issue | 4 business hours-respond | |
| Qualtrics - Request an Account | 2 business days -resolve | |
| Qualtrics - Request to Sponsor a Student Account | 2 business days -resolve | |
| Request Access to an Application | 1 business day- resolve | |
| Accounts and Passwords / Banner Account Requests | Banner - Change Account Access | 1 business day- resolve |
| Banner - Change Account Ownership | 1 business day- resolve | |
| Banner - Request Banner Security | 1 business day- resolve | |
| Banner - Reset Your Account Password | 1 business day- resolve | |
| Accounts and Passwords / University Account | Request a University Affiliate Account | 1 business days -resolve |
| University Account Overview - Report an Issue | 4 business hours-respond | |
| Business Applications | Argos - University Reporting Software - Report an Issue | 4 business hours-respond |
| Banner Administrative System Overview - Report an Issue | 4 business hours-respond | |
| Campus Nexus CRM - Report an Issue | 4 business hours-respond | |
| ImageNow - Document Imaging System Overview - Report an Issue | 4 business hours-respond | |
| Kronos Time Reporting System Overview - Report an Issue | 4 business hours-respond | |
| PeopleAdmin Overview - Report an Issue | 4 business hours-respond | |
| Qualtrics Survey Overview - Report an Issue | 4 business hours-respond | |
| Skillsoft - Computer Based Training (CBT) - Report an Issue | 4 business hours-respond | |
| Classrooms and Labs | Learning/Conference Space - Report an Issue | 4 business hours-respond |
| Classrooms and Labs / Audio Visual | A/V Equipment Request | 2 business days -resolve |
| Classrooms and Labs / Classrooms | Classroom Technology Training | 2 business days -resolve |
| Request Classroom Modification | 30 business days-resolve | |
| Request to Design or Upgrade Departmental Classroom Technology | 30 business days-resolve | |
| Request to Use the Classroom Card Swipe Attendance Tool | 30 business days-resolve | |
| Classrooms and Labs / Distance Education Classrooms | Distance Education Classroom Technology Training | 2 business days -resolve |
| Classrooms and Labs / Labs | Computer Lab Modification Request | 30 business days-resolve |
| Computer Lab Refreseh | 30 business days-resolve | |
| Computer Lab Software Installation and Updates | 10 business days-resolve | |
| Conferencing, Collaboration, and Telephone / SharePoint | Project – Server Access Request | 2 business days -resolve |
| SharePoint – New Team Site Request | 1 business day-resolve | |
| SharePoint – Workflow Consultation | 5 business days-resolve | |
| Conferencing, Collaboration, and Telephone / Telephone Services | Contact Center (Customer Interaction Center) - New Request or Modification | 5 business days-resolve |
| Contact Center (Customer Interaction Center) - Report an Issue | 4 business hours-respond | |
| Multimedia Conferencing – Enable Conferencing | 5 business days-resolve | |
| Skype for Business – Request Service or Modification | 5 business days-resolve | |
| Telecommunications & Networking Services | ||
| Single Line Telephone Installation/Repair | 14 business days-resolve | |
| Multi-Line Telephone Installation/Repair | 14 business days-resolve | |
| LAN Jack Installation | 14 business days-resolve | |
| Security Camera Installation/Repair | 14 business days-resolve | |
| ISU Paid Cellular Devices | 5 business days-resolve | |
| IPTV Access Setup and Billing | 14 business days-resolve | |
| Telephone move consultation | 14 business days-resolve | |
| Conferencing, Collaboration, and Telephone / Telephone Services | Unified Communications - Report an Issue | 4 business hours-respond |
| Voice Mail – New Mailbox or Modification | 5 business days-resolve | |
| Email, Calendaring and File Storage | Email - Report an Issue | 4 business hours-respond |
| File Services - Report an Issue | 4 business hours-respond | |
| Email, Calendaring and File Storage / Calendar Services | Room Resource Calendar (New or Update) | 3 business days-resolve |
| Email, Calendaring and File Storage / Email Services | Departmental Email Address Request- New or Update Account | 3 business days-resolve |
| Listserv - New or Modify | 3 business days-resolve | |
| Request a Mailbox Quota increase | 3 business days-resolve | |
| Email, Calendaring and File Storage / File Storage Services | Department File Share Request- New or Modification | 3 business days-resolve |
| Get Connected | Networking - Report an Issue | 4 business hours-respond |
| Get Connected / Off-Campus Access | Access business applications off campus (RSA)- Request Token | 2 business days -resolve |
| Access the Network Off Campus (VPN) | 1 business day-resolve | |
| Get Connected / Wired Network | Network Jack- Request Activation | 1 business day-resolve |
| Graphic Design, Multimedia, and Video | Animation- Request for illustrated motion simulations | 30 business days-resolve |
| Illustration for course content or research support and publication | 10 business days-resolve | |
| Graphic Design, Multimedia, and Video / Graphic Design & Specialty Printing | Graphic Design and Layout Services | 10 business days-resolve |
| Printing Services | 10 business days-resolve | |
| Graphic Design, Multimedia, and Video / ISU Live | ISU Live - Report an Issue | 4 business hours-respond |
| ISU Live - Request acquisition and installation | 30 business days-resolve | |
| Student Research Showcase Display- Request acquisition and installation of SRS System | 30 business days-resolve | |
| Graphic Design, Multimedia, and Video / Special Events | Video Recording & Live Event Streaming | 30 business days-resolve |
| Hardware, Software, and Printing | Needs Analysis Appointment | 5 business days-resolve |
| PC Diagnostics and Tune-Up | 2 business days -resolve | |
| Hardware, Software, and Printing / Hardware Support, Repair, and Purchases | Hardware - Report an Issue | 4 business hours-respond |
| Hardware, Software, and Printing / Hardware Support, Repair, and Purchases / Computer Acquisition | Computer Acquisition for Faculty and Staff | 10 business days-resolve |
| Hardware, Software, and Printing / Hardware Support, Repair, and Purchases / Computer Hardware | Hardware Upgrade (E.g., Hard Drive, RAM, etc.) | 10 business days-resolve |
| Operating System Installation | 10 business days-resolve | |
| Report an Upcoming Office Relocation | 5 business days-resolve | |
| Hardware, Software, and Printing / Printing and Scanning | Departmental Printer - Request Needs Analysis Consultation | 5 business days-resolve |
| Departmental Printing - Report an Issue | 4 business hours-respond | |
| Install Departmental Printers on a Computer | 5 business days-resolve | |
| Public Student Printer - Report an Issue | 4 business hours-respond | |
| Scan to Network Folder Access Request | 5 business days-resolve | |
| Student Print Balance Payments | 1 business day-resolve | |
| Student Printing Software Installation | 1 business day-resolve | |
| Hardware, Software, and Printing / Software Support and Licensing | Software - Installation | 3 business days-resolve |
| Software – Purchase Requests | 10 business days-resolve | |
| Software Applications - Report an Issue | 4 business hours-respond | |
| Software Center (New Products / Product Updates) | 30 business days-resolve | |
| IT Professional Services | Constituent Relationship Management System (Talisma) Services | |
| New/Modify Campaign | 10 business days-resolve | |
| New/Modify Canned Responses | 5 business days-resolve | |
| New/Modify Webform | 30 business days-resolve | |
| New/Modify Rule | 10 business days-resolve | |
| New/Modify Workspace | 10 business days-resolve | |
| New/Modify Report | 10 business days-resolve | |
| CRM Demo | 5 business days-resolve | |
| Training | 10 business days-resolve | |
| Other | 10 business days-resolve | |
| IT Professional Services | ImageNow Document Imaging Implementation | 30 business days-resolve |
| IT Professional Services / Team Dynamix | TeamDynamix - Report an Issue/Ask a Question | 4 business hours-respond |
| OIT Internal Services | Server- Request Installation | 10 business days-resolve |
| Security | Request a Security Consultation | 3 business days-resolve |
| Security Standard Exemptions | 2 business days -resolve |
