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Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
Walk-In Support: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:
  • Mon-Fri, 8:00 AM - 4:30 PM
For the Start of School Weekend
  • Friday, Aug 16, 8:00 AM - 6:00 PM
  • Saturday, Aug 17, 9:00 AM - 6:00 PM
  • Sunday, Aug 18, 11:00 AM - 2:00 PM


  • Mon - Thur, 7:30 AM - 7:00 PM
  • Fri, 7:30 AM - 5:00 PM
  • Sat, closed
  • Sun, 12:00 PM - 7:00 PM (Phone calls only)


You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.

Policies and Standards
Policies - University IT policies are located in the University Handbook and are approved by the Indiana State University Board of Trustees. OIT policies are listed in the University Handbook, under section 800: Information Technology Policies. They are available for viewing >here<.

OIT Standards - These are required practices, settings, or other items that are approved by the President's Cabinet and/or OIT governing bodies. Below is a list of links to the OIT Standards:

Data Security and Management Standards (Data Storage Policy Matrix)

Standard Procedure for Blackboard Course Site Retention

Password Management Software Standard

Printer Purchase and Management Standards

Standard Procedure for Handling a Technical Event Affecting Campus

Screen Locking Standard

Standard for Mobile and Storage Device Security

Standard for Office Structured Cabling

Standard for Permanent Removal of Separated Employee Exchange Mailboxes

Workstation Procurement Standards