O I T's Blue Tech branding image.

Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
Walk-In Support: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:
  • Mon-Fri, 8:00 AM - 4:30 PM
For the Start of School Weekend
  • Friday, Aug 16, 8:00 AM - 6:00 PM
  • Saturday, Aug 17, 9:00 AM - 6:00 PM
  • Sunday, Aug 18, 11:00 AM - 2:00 PM


  • Mon - Thur, 7:30 AM - 7:00 PM
  • Fri, 7:30 AM - 5:00 PM
  • Sat, closed
  • Sun, 12:00 PM - 7:00 PM (Phone calls only)


You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.

About OIT
The Office of Information Technology (OIT) provides technology-based solutions and services that support the academic, service, and administrative activities of Indiana State University (ISU). We partner with constituents in all areas to enable the efficient and effective use of campus resources, to promote innovation in research and teaching, and to foster the growth and success of our students.

OIT is the campus leader in identifying, implementing and supporting technologies, services and practices that support the strategic priorities and daily operations of ISU.

Our goals at any point in time may be characterized in two dimensions:

Strategic relevance

Operational excellence

IT Plan
OIT developed an IT plan for ISU in 2016/17.  The presentation linked below outlines the foundations of the plan and provides a view of goals and initiatives.  OIT has also developed a timeline for major initiatives that is included in the planning document.  This timeline will be updated periodically for current status of projects throughout the window covered by the plan (2017 – 2021).

View or download our IT plan here.

OIT Areas

OIT Organization
OIT is currently organized around major areas of technology services:  end user support, enterprise application support, and infrastructure support.   These areas naturally focus expertise and knowledge in certain ways.  However, we strive for an environment within OIT that emphasizes communication, collaboration, and close working relationships so that organizational lines developed for practical management and planning purposes do not become barriers when it comes to service delivery.

OIT Organization Chart

Governance and Advisory Structure
Our governance and advisory structure is intended to support OIT and campus objectives related to:

  1. Obtaining approval and funding for major IT infrastructure and enterprise application needs
  2. Communicating with our constituencies about OIT support levels and activities, and about major technologies available in the environment, as well as about environmental changes that impact the approaches we take and the technology and support we provide
  3. Gathering input to shape OIT’s direction and choices
  4. Overall assessment of OIT’s efforts

Our campus IT governance and advisory structure is pictured >>here<<.

Major elements of this structure include:

  1. An operations level that allows for communication to and inputs from a broad group of campus constituents
  2. Recognized pathways associated with different technology needs, e.g. administration,  academics, infrastructure
  3. A regular and periodic planning activity that brings needs together and results in the formulation of tactical plans to drive major funding and approval discussions
  4. Senior administration involvement in major decisions, and senior administration awareness of institutional needs and OIT’s overall level of operational success