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Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
In-Person Appointments: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:
Beginning 1/19/2021
    • M-R, 7:30 AM - 7:00 PM
    • F, 7:30 AM - 5:00 PM
    • Closed Saturday
    • Sun, 12:00 PM - 7:00 PM (Phone calls only)
    • Appointments required for in-person support.

    The TSC will be closed when the University is closed.  

    If classes do not meet on a Friday or Monday, we will be closed on the Sunday.

    You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.

    In order to ensure our customers’ safety and our own, OIT is using safe health practices during this period of time.  These are:

    • Social distancing
    • Wearing masks (OIT employees and customers)

    Since we work with a lot of customers directly and want to maintain a safe environment for us and for you, these practices are critical.   Please know that if we are in a situation where a customer refuses to follow these best practices for safety and health, we will refuse service or end an active service appointment immediately.

    Thank you for your understanding.

    The New "Normal" - OIT Spring 2021 Updates

    For Spring 2021, we are all dealing with the new 'normal' and the changes to our day to day routines and OIT is no exception. Operational changes that were put in place for Fall 2020 will continue for Spring 2021. Our new and returning customers should take a moment to review the changes.  Topics include:
    • Zoom
    • Classroom Technology
    • OIT Support
    The article goes into depth on these and a handful of other important topics.

    Last fall we announced a service to report classroom technology issues:
    Finding OIT Services and Resources

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    Top Services

    OIT News

    Bob Barley Named Interim CIO

    Bob Barley will take the role of Interim CIO, effective December 5. Bob’s leadership in delivering stable, reliable, and accessible infrastructure and technical services were important factors in this decision. Bob has a record of advancing OIT’s IT Service Management, Project Management, and other IT management practices.

    ISU Changes Email Retention Standard

    ISU is changing the email retention standard. Specifically, the current default setting that causes mail to be deleted once it is six-months old is being eliminated. Email retention tags you have set will remain in force. This change will take effect December 1, 2020. Nothing should really change, except that untagged emails in your Inbox and Sent folders will stop being deleted automatically once they are six months old. For information about the new standard go >>here<<. For FAQs about email retention, go >>here<<.