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Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
Walk-In Support: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:

     


    You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.


    In order to ensure our customers’ safety and our own, OIT is using safe health practices during this period of time.  These are:

    • Social distancing
    • Wearing masks (OIT employees and customers)

    Since we work with a lot of customers directly and want to maintain a safe environment for us and for you, these practices are critical.   Please know that if we are in a situation where a customer refuses to follow these best practices for safety and health, we will refuse service or end an active service appointment immediately.

    Thank you for your understanding.

    COVID-19 Work at Home Help

    TEST YOUR HOME CONNECTION! Click Here to learn how!

    We are dedicated to helping ISU's Students, Faculty and Staff perform your work and fulfill the University’s commitment to educating Sycamores during this extraordinary time. A part of that commitment is ensuring that our work-at-home users receive the tech-support you need.

    Please click the “Request Service or Report an Issue” button above to be taken to the OIT Service Portal.

    Finding OIT Services and Resources
     

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    OIT News

    Save the Date for OIT What's UP
    The Office of Information Technology will be presenting a series of web conferences starting Wednesday, June 10 through August 5, 2020 on a variety of topics to help faculty and staff as we prepare for the 2020-2021 school year. Click >>here<< for more info.

    Security Alert- Coronavirus Phishing
    Criminals are using the Coronavirus as a topic for phishing emails and malware. Clicking on the attachments or embedded links may download malicious software. Click >>here<< for more info.