Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Technology Assistance Group Call Center

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Help DeskBlackboard Login Download Software

OIT News

Use Caution When Shopping Online

Federal law enforcement agencies are warning online shoppers to be on the lookout for potential scams this “Cyber Monday” and beyond.

The Monday after Thanksgiving has become the busiest online shopping day of the year for American consumers. And the FBI says it’s noticed a significant uptick in fraud schemes that start then, and last through the holiday season.

“Online consumers should be extra vigilant in their Internet purchases and activity during the holiday season. The FBI and the Internet Crime Complaint Center (IC3) see significant increases around Cyber Monday, and thereafter, in online scams,” says Paul Abbate, Special Agent with the FBI. “Fraud schemes are often associated with products or gift cards being sold for dramatically reduced prices; ‘one day only’ websites, offering sales on high-demand items; and ‘phishing’ emails, text messages, or phone calls that purport to come from established and well-known retailers, seeking shoppers to verify credit card numbers, bank accounts, or detailed personal information.” In particular, prices offered at way below retail value, and goods sold on websites not closely linked to a particular brand, should set off red flags.

If you do fall victim to online fraud, officials say you should report it to the Internet Crime Complaint Center or to

Indiana State University Technology Satisfaction Survey, Spring 2015

During the Spring 2015 Semester, the Indiana State University Office of Information Technology conducted a campus wide online survey.  The goal of this survey was to measure awareness of OIT services, assess how satisfied the ISU community is with services we provide, obtain individual feedback and determine what services need to be added or improved.  This is our baseline year, with plans to continue the survey every 12 – 18 months.  Because of the feedback received on this survey, we plan to expand our questions in the next survey to include other categories, such as Banner and Student Printers.

The survey was targeted to our core user groups – Faculty, Staff, Residence Hall Students and Commuter Students.  All members of the above groups, with the exception of OIT Staff, were invited to participate in the survey.  Overall, 7.34% of the surveys were completed.

The executive summary of the Spring 2015 survey results can be found here >> here <<.

In depth details (including questions) for each of the survey groups can be found >>here<<.

We appreciate the feedback of survey respondents. We are currently using the feedback to improve our services and to better plan our future efforts. If you wish to comment on the survey, please contact OIT at:

Unified Messaging

The Office of Information Technology will be implementing Unified Messaging (UM) on November 2nd, 2015. As the name implies, “unified messaging” is a consolidation of functions related to communications of various types, specifically e-mail, calendaring, contact administration, and voice mail. This combines Email, Voicemail, and Calendar on your phone and in Outlook. It is a simple interface that integrates your commonly used services so that they are only a phone call, using Outlook Voice Access, or a click away, using the Outlook desktop client.

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone. That is, you will be able to listen and respond to your recent emails, as well as upcoming calendar appointments, and search your Outlook contacts using your phone. You also have access to your voicemails in Microsoft Outlook. That is, when you receive a voice mail on your phone, you will now begin to receive an e-mail representation of that, including a text-to-speech representation and a .mp3 file that you can click and play directly from your e-mail.

Please read the Quick Start Guide, >> Available Here <<. This guide will walk you through the setup and use of the new system. Additionally, you can access the OIT website to find information regarding voicemail, including a FAQ list.

If you need to access your old voicemail after the implementation of UM, you can dial x3300 from your campus phone and enter your PIN, as you do now. Access to the old system, will remain enabled for 14 days after the implementation. You must check and dispense with all voice mails in the old system by November 16th, as they will be inaccessible after that time, with no exceptions.

If you have concerns that this change will cause issues for your department, please email
On November 2: visit Gillum Hall Room 101 between 10 a.m. and 4 p.m. OIT will provide individualized assistance in setting up your voicemail, or in response to questions or problems. At any time: contact the Technical Support Center at x2910 so we may respond to your question or input as quickly as possible.

Webmail Interface Help

After a recent upgrade to the campus e-mail system the Office of Information Technology has received several complaints from users who were having difficulty navigating the new look and feel of the webmail interface. An overview of the new layout and links to further information can be found at


System Alerts

moderate alertMyISU
Authentication to ISU Portal was down for some users on 11/9 for approximately an hour and a half.

moderate alertTelephone Central PBX
The university voice mail system was converted to Microsoft Unified Messaging on Monday November 2nd. If you are experiencing problems with your voice mail please contact the OIT Help Desk or visit

moderate alertStudent Printing
Mobile Print is unavailable due to system maintenance. Laptop/desktop printing is available and running normally

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

(812) 237-8439