Indiana State University Newsroom

Crawford & Company to continue insurance claims training at State

September 14, 2018

Crawford & Company, the world's largest publicly listed independent claims management company, will continue collaborating with Indiana State University to incorporate the company's Knowledge Management Center claims online training modules into the university's current insurance courses.

After a successful pilot program last year, modules were implemented into the course work of about 25 students in the 300-level introduction to risk and insurance course and commercial property risk management and insurance course. This fall, the modules are being incorporated into additional insurance classes.

The collaboration will deliver a fast-paced educational environment through a virtual educational platform designed exclusively for the insurance industry. Indiana State insurance students will have access to nearly 40 online professional-level courses in adjuster safety, auto, casualty, ethics, fraud, liability, property, risk management, soft skills, transportation and workers' compensation. The training will include material reviews throughout each module with a final assessment at the conclusion.

"The Knowledge Management Center claims training platform is an innovative online learning system, which allows Indiana State's insurance students to reinforce what they have learned in the classroom and to be exposed to material that cannot be covered during class," said Jin Park, associate professor of insurance and risk management at Indiana State. "In addition, the various training modules provide a unique experiential learning opportunity, similar to training received during an internship."

Crawford & Company is a leading provider of claim services in the insurance industry. A few years ago, the company developed online classes to offer to their employees, as well provide claims education to others in the claims and insurance industries.

The Knowledge Management Center is a part of Crawford Educational Services, a segment of Crawford & Company that has served the insurance industry for more than 60 years. It offers classes in property and casualty claims, medical management and workers compensation, both through instructor-led classroom learning and through a robust, online training catalog and learning management system, KMC On Demand.

"Our collaboration with Indiana State University has yielded positive results, and we remain committed to ensuring that their students have access to the best training that the industry has to offer. Crawford's 77-plus years of experience is a testament to our expertise, and we are honored to help shape the next generation of claims professionals," said Nidhi Verma, vice president, learning and talent management for Crawford.


Media contact: Libby Roerig, director of communications and media relations, University Marketing, Indiana State University, 812-237-3790 or

Writer: Betsy Simon, media relations assistant director, University Marketing, Indiana State University, 812-237-7972 or