Indiana State University Newsroom

Crawford & Company tapped for insurance claims training

June 20, 2017

Crawford & Company®, the world's largest publicly listed independent claims management company, will offer at Indiana State University a pilot program that will incorporate the company's Knowledge Management Center claims online training modules into the university's current insurance courses.

A pilot program will begin this summer when the modules are implemented into the course work of around 25 students in the 300-level introduction to risk and insurance course and commercial property risk management and insurance course. This fall, the modules will be incorporated into additional insurance classes.

The pilot program will deliver a fast-paced educational environment through a virtual educational platform designed exclusively for the insurance industry. Indiana State insurance students will have access to nearly 40 online professional-level courses in adjuster safety, auto, casualty, ethics, fraud, liability, property, risk management, soft skills, transportation and workers compensation. The training will include material reviews throughout each module with a final assessment at the conclusion.

"We completed an alumni feedback survey and many alumni suggested we offer more claims training, so these modules will give students a better understanding of the claims process and the actual application of claims - how claims impact the industry and how the claims process works," said Rebecca Wray, director of Indiana State's Networks Financial Institute and Gongaware Center.

Crawford & Company is a leading provider of claim services in the insurance industry and a few years ago developed online classes to offer to their employees, as well provide claims education to others in the claims and insurance industries.

"This will be a great hands-on learning experience for our students," Wray said. "The big insurance companies incorporate these services from Crawford and have their employees complete these training modules. This is real world training and a unique opportunity for our students to set themselves apart."

The Knowledge Management Center is a part of Crawford Educational Services, a segment of Crawford & Company that has served the insurance industry for more than 60 years. It offers classes in property and casualty claims, medical management and workers compensation, both through instructor-led classroom learning and through a robust, online training catalog and learning management system, KMC On Demand℠.

"We are thrilled to partner with Indiana State University to share our online claims courses. We hope that our high impact, pragmatic online courses will strengthen the claims curriculum, offer students with a more holistic view of the insurance industry and inspire young minds to explore a career in claims, said Nidhi Verma, director of talent management for Crawford. "Our KMC On Demand course content is constantly being used by our own adjusters as well as our clients to stay competitive and compliant. We hope that the students will enjoy the flexibility and pace offered by this platform and use it to maximize their learning."


Media contact: Libby Roerig, director of communications and media relations, Office of Communications and Marketing, Indiana State University, 812-237-3790 or

Writer: Betsy Simon, media relations assistant director, Office of Communications and Marketing, Indiana State University, 812-237-7972 or