web4parent FAQ’s for Parents

Q: What is web4parent?
A: web4parent allows your student to grant you access to her/his student information. This information includes, but is not limited to the following types of items:

  • Financial Aid - View Award History - View financial aid award history by aid year

  • Financial Aid - View Award Package - View summary of financial aid award package for the current academic year

  • Financial Aid - View Loan Application History - View financial aid loan detail by financial aid year

  • Financial Aid - View Cost of Attendance - View estimated cost of attendance based upon the student's class status

  • Registrar - View Academic Holds - View account holds A hold can prevent the student from registering for classes, viewing transcripts

  • Registrar - View Academic Transcript - View transcript information

  • Registrar - View Interim Grades - View interim grades by term

  • Registrar - View Final Grades - View final grades by term

Q: How do I access the web4parent activation?
A: You will receive an email notifying you have been granted access by your student. You can view their information by following the instructions below:

  • Open the Indiana State University home page http://indstate.edu
  • Select the MyISU portal quick link
  • Establish account activation. Once activated and validated, your Sycamore login will appear. You will need to retain this information for future logins.

If your son or daughter had previously given you their Sycamore password it is extremely important that they change their Sycamore password and that you begin using your own Sycamore login and password from this point forward.

During your initial login, you will be required to change your password, setup a security question/answer and acknowledge the Terms of Usage.

  • Select the Parent Access (web4parent) menu option

  • Select the FERPA Acknowledgement option, read and accept the FERPA Acknowledgment if you wish to activate web4parent

  • Select Show Student Information

  • Select a Name from the drop down list

  • Select Submit

  • Select the Page to view. You will know you are in the web4parent portal page when you see your student's name in the upper right-hand corner of the web page

  • Select Exit when you are finished.

Q: What are the suggested guidelines for creating a security question?
A: Guidelines when creating your Question/Answer

      1. The question may be up to 90 characters long.
      2. The question must be something you will remember the answer to.
      3. The question should not be one you use for other online security questions.

      1. The answer may be up to 30 characters long.
      2. The answer must match exactly. It is not case sensitive but punctuation and spaces count.
      3. The answer must not be something others would know.
      4. The answer should not be yes/no or others with a small number of possible answers. (Do not use: "Who is my favorite Beatle?")

    Examples of suggested Questions:
      1. Where does my brother/sister/mother/father work/live?
      2. What is the name of my first pet?
      3. What is the name of my favorite book?
      4. What is the name of my favorite movie?

Q: How do I login after my account has been activated?
A: Your login consists of a combination of your Sycamore login and password. Your Sycamore login generally consists of the first letter of your first name and all or portion of your last name, sometimes followed by a number in the case of more common last names such as Smith or Jones.

Q: What if I forget my password?
A: You can use the ‘Forgot your password?’ button on the login page. After typing in your ID number you can select the ‘Forgot your password?” button and the system will allow you to change your password if you answer your question correctly

Q: Who do I contact if I experience difficulty with the Web for Parent application?
A: Should you need assistance navigating through the MyISU portal, or experience any other difficulties, you should contact your son or daughter. Since the student uses the same web pages that you will be using, the student should be the first and best resource for help. If you are unable to resolve the issue the student can send an e-mail to: ISU-ORR@mail.indstate.edu

Q: What is FERPA?
A: The Family Educational Rights and Privacy Act (FERPA) protects the privacy of students and prohibits the Institution from disclosing any student information, including financial information, without the explicit authorization of the student. FERPA regulations are strictly adhered to in the design of Web for Parent application. To have access to your students account information your son or daughter must first sign a FERPA acknowledgement form authorizing you (on a function-by- function basis) to see their data via the Web for Parent product.

Q: Why am I able to access the MyISU portal from home, but I get an error message when I try to access it from my place of employment?
A: Many businesses have a firewall that will not allow access to some outside internet sites.

Q: I have two children who attend Indiana State University, but only one of my children’s names appears as a selection. Why is that?
A: To be in compliance with the Family Educational Rights and Privacy Act (FERPA), the student has complete control over what information, if any, his/her parent(s) can view. If your student’s name does not appear he/she has not granted you access to their account information.