Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Windows 10 Related Questions and Answers

Is Windows 10 compatible with all applications and software at ISU?
OIT has been testing Windows 10 in the ISU environment to confirm compatibility with all applications and software. Generally, Windows 10 functions with most applications and software used on campus, but a few issues have been discovered. At this time, there are issues with ImageNow and Argos. It is recommended that you do not purchase new computers or upgrade to Windows 10 at this time if you are using either of these applications because all new systems require Windows 10 be installed (see question below).  OIT is working with our governance groups to identify times and budget to upgrade these systems.

Why is Windows 10 being installed on new computers that are purchased?
Many of the drivers needed to run Windows 7 do not exist or do not function properly on hardware being purchased now. If you are not ready to use Windows 10, it is recommended that you do not order new computers at this time. OIT will continue to provide updates periodically as technical staff work on this issue.

Do I have to upgrade to Windows 10?
It is not necessary to upgrade to Windows 10 nor is OIT considering doing a mass Windows 10 upgrade. Mostly, Windows 10 will be installed as old computers are refreshed or new computers are purchased. At this time there is no immediate need to migrate to Windows 10 unless a specific software-related requirement develops (i.e. something you need to run requires Windows 10).

When will Windows 10 be installed in classrooms and labs?
At this point, it appears that the earliest we would deploy Windows 10 to classrooms and labs would be Fall 2017.  OIT will be discussing this with our governance groups.  No plan has been approved yet and there will be much more discussion about it prior to implementation.

In the meantime, OIT will be working with the FCTE to place computers with Windows 10 in the FCTE on November 1st for faculty to become more accustomed to using it. The Technology Support Center (TSC) in the basement of Stalker Hall will also have Windows 10 machines setup by November 1st for all users to try.  We will announce this again in a week or so, and we encourage faculty who have not seen Windows 10 to come by and take a look.

OIT also plans to work with faculty teaching in specific rooms to consider putting a Windows 10 computer in one classroom in each academic building. This will likely be a separate computer in addition to the current classroom computer for testing purposes. This will be a discussion with faculty in those rooms prior to any change.

How can I learn more about Windows 10?
There are multiple options for learning more about Windows 10 including:

  • OIT has created Windows 10 Quick Reference Cards that you pick up at the Technology Support Center, or simply request it at 812-237-2910.
  • Sycamore E-Learning has several Windows 10 training modules that can be reviewed. Access Sycamore E-Learning through the MyISU Portal.
  • Contact the Technology Support Center and request your area Consultant speak to you about Windows 10.
  • Visit the Technology Support Center in the basement of Stalker Hall and ask for a demonstration of Windows 10 and test drive it for yourself.

 

What are OIT’s plans for Windows 7 and Windows 8? 

Our standard currently is to have two operating system versions “live” for any particular environment at any point in time.  For ISU, the officially-recognized Windows operating systems are Windows 7 and 10.   We will probably identify an effort to move Windows 8 computers to Windows 10 once Windows 10 is fully operational.  We will work with individual users on this.  Windows 7 will remain in place for some time to come, we believe.  A move by Microsoft to de-support Windows 7 and/or to stop producing security patches would drive us to decommission Windows 7 as a standard; also, the emergence of an OS following Windows 10 would drive that consideration.

What if I have questions?

If you have questions about Windows 10, please contact the Technology Support Center at 812-237-2910. Additional information will be sent out as it becomes available.

 

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu