Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Scholarship Hardware Device Support


Scholarship iPad Support

Click here for laptop support information

The Technology Support Center will:

  • Help with setting up your Apple iPad (email, wifi, instructions for printing).
  • Answer general questions about your iPad.
  • Help with installing apps that you purchase or download (if possible).
  • Instruct you on how to send your iPad back to the vendor for repair, or help you to find a place to take it for possible repair (e.g. Apple Store in Indy).

The Technology Support Center cannot:

  • Provide a loaner.
  • Repair the Apple iPad. (You are responsible for sending it back to Apple and any costs incurred must be accepted and paid for by the you).
  • Provide any replacement charging cables, headphones, or other peripherals.

Note: Apple will make all decisions related to whether the unit is defective or if it was damaged from a drop, spill or other accidental damage.
Additional information about the Apple iPad:

  • In our opinion, for the work that students need to do here at ISU, Apple iPads will not work as a laptop replacement and will not run all required software for your classes. A few years ago a pilot was run with students as testers. All student participants agreed that the Apple iPad was not a laptop replacement, but was an excellent secondary device - comparing it to their phone. They found it worked well for email, some note taking and surfing the web. It did not work for school work (e.g. typing papers) and they could not install required software for class work.
  • In our experience with faculty and staff users, and with a student pilot of IPads, we have found that iPads tend be have more limited usage.  People carry an iPad as a convenience device to do certain things – check e-mail while they are out and about, take notes in a class.  But they still use their laptop for heavy-duty tasks like writing a term paper. 
  • The Apple iPad has a one-year warranty. It only covers manufacturer’s defects, meaning if you drop it, spill something on it or otherwise accidentally damage it Apple will not repair it.   This means that if you choose the Apple iPad to use at ISU, and it’s your only device, if you drop it or spill something on it, you will have to replace it at your cost.

Scholarship Laptop Support

Click here for iPad support information

The Technology Support Center will:

  • Provide a loaner while your laptop is repaired (as needed).
  • Do hardware repair at no cost for three-years.
  • Software support.
  • Install a new image (Windows, Office, antivirus, etc.)

The Technology Support Center will not:

  • Do hardware repair after the three-year warranty expires.

Non-Scholarship Laptops

The Technology Support Center will:

  • Provide software support.
  • Will do a reinstall all software, also known as a reimage, on the laptop for a cost of $30.
  • Will provide a list of local hardware vendors or recommend sending back to the laptop manufacturer to do hardware repair (student pays for repairs).

The Technology Support Center will not:

  • Do hardware repairs.

 

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu