Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Standard For Permanent Removal of Separated Employee Exchange Mailboxes

IT Standard Issue Date: 1 December 2014

Supersedes: New

Who is Affected by this Standard:

  • Faculty and staff who separate through a process other than retirement
  • Student employees, when their employment ends

Why We Have this Standard:
This standard is in place to ensure mailbox contents are removed
from the ISU Exchange mail system after 90 days of an employee’s
last work date as documented by the Office of Human resources in the university Banner system. The main rationale for this standard is:
Stale or unused data represents an information technology security risk that is not necessary.

  • Stale or unused data represents an inefficient use of university resources.
  • The employee separation checklist includes provisions for effective transition of mailbox contents from separating employees to current employees. This mitigates any risk associated with permanently
  • deleting separated employee Exchange mailbox contents.

Responsibilities Associated with this Standard:

  • User departments: responsible for coordinating with OIT, the review and subsequent transfer of ownership contents of separated employees’ Exchange mailbox information. This activity must take place prior to the 90-day deletion activity.
  • OIT: responsible for facilitating the transfer of ownership once instructed by the User department.
  • OIT: will delete mailboxes for separated employees 90 days after the employee’s last work date.
  • Special exemptions to this standard must be approved at the Dean or Vice President level. Exemption requests must include an end date for retention (longer than 90 days) that is necessary and appropriate relative to the basis of the exemption request.


  • Exchange mailbox is deleted 90 days after an employee’s last work date.
  • Special exemptions to this standard must be made within 25 days after an employee’s last work date and must be approved at the Dean or Vice President level.
  • Exchange mailbox contents are irretrievable 85 days after an Exchange mailbox is deleted unless an exemption has been granted.

Responsible Office: OIT
Contact: OIT Help Desk, (812) 237-2910
Website Address for this Standard: None
Related Documents: None
Keyword Index: None
Appendices: None


normalAll systems normal.

Check Systems >>

Show Alert History >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

Submit a Service Request

Heading - Link Area 1

Heading - Link Area 2

Heading - Link Area 3

Heading - Link Area 4