Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

RSA Token Setup Instructions

1. Access the system from your Windows system by going to All Programs -> Accessories -> Remote Desktop Connection

2. Computer to connect to is:

3. Click Connect. If you are prompted for a username and password before the Remote Desktop window opens, enter your University Username name and leave the password field blank.

4. The "User name:" field should contain your University Username username and the "Passcode:" is the number that appears on the RSA SecureID token that was given to you. The "Log on to:" field should say ISUAD. Click the OK button.

5. Select "I will create my own PIN" and enter a PIN number that is 6 to 8 numbers long in both the "PIN:" and "Confirm PIN:" fields and click the OK button.

6. Following the instructions on the dialog box that pops up, wait until the number on the RSA SecureID token changes and then click the OK button.

7. You will be back at the main login screen. In the "Passcode:" field, enter the PIN number that you have created along with the new number that is on the RSA SecureID token. (i.e. if the PIN you created was 079685 and your RSA SecureID token has the number 218599 on it, you would enter 079685218599 in the "Passcode:" field.)

8. You will then enter your Network password. This should be the same as your Novell Password.

9. You will need to click the OK button on the "Indiana State University - LEGAL NOTICE" dialog box.

10. Select the "Banner Forms" Internet Shortcut that is on the desktop.

11. You can select the checkbox for "Always trust content from this publisher" and then click the Run button.

12. You are now ready to sign in to Banner like normal.

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

Submit a Service Request