Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Off Campus Access

RSA SecureID Token FAQ

What is a RSA SecureID token?
The token is a physical device which generates a random password. This provides what is known as two factor authentication. Two factor authentication involves using "something you have" and "something you know" and usually consists of using a password and another form of authentication such as a smart card, biometric data (fingerprints, retinal scan) or token.

Why do I need a RSA SecureID token?
Certain administrative systems are restricted and only accessible from on-campus. Employees that are required to access administrative systems, such as Banner, from off-campus will need a token.

How do I obtain an RSA SecureID token?
To request an RSA SecureID token, fill out the RSA Token Request Form located at Token Request Form.pdf. The instructions are located at the bottom of the form.

What is the cost to my department for an RSA SecureID token?
The initial cost to a department for a staff member to have a token assigned to them is $75.00. This includes the first year of maintenance and approximately half of the purchase price of the token. Each year afterward the department is responsible for the annual maintenance fee of $40.00.

The department should plan on budgeting for the replacement cost every three years. In order to allow for price increases, it is recommended that $75 be used for budgeting purposes.

What do I do if my token is lost or damaged?
Notify OIT by contacting the Technology Support Center (812-237-2910 or 888-818-5465) that the token is lost or damaged and whether a replacement is desired. It is the responsibility of the department to pay for a replacement.

Can I share my token with another employee?
Tokens are not to be shared. The tokens are registered to their owner and the owner is responsible for their use and security.

Can I use the token with my own personal PC?
For security reasons, tokens should be used only with University-provided computers. Under Indiana laws passed in 2006 you can be held criminally liable for data breaches under certain circumstances. Please review Indiana code 4-1-10 and 4-1-11 at

Can support staff receive a token?
Yes, support staff can receive a token.It is recommended that the department check with HR to review policies and/or procedures that may affect employees in this category who perform work from home.

Under what conditions does a token have to be returned to OIT?

  • Employee leaves the University
  • Employee accepts another position in a different department.
  • Supervisor determines that the employee no longer needs access from off-campus.

What is the process to return a token?
The employee needs to return the token to the OIT central desk in the basement of Rankin Hall.

Can a token just be kept within a department when an employee leaves and then given to a new employee?
No, the token must be returned to OIT as stated above.The new employee must fill out the request form and go through the standard approval process.

If a department determines that their employees no longer need to work from off-campus and return the tokens, is part of the annual maintenance refunded?
No, the department is responsible for the entire year of maintenance.

pdf Token Request Form >>

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

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