|Technology Support Center
Walk-In Support: Stalker Hall 009
|Call-In Suport: 812-237-2910|
|Option 1 - General IT|
|Option 2 - Blackboard|
|Option 3 - Classrooms
|Monday – Friday||8:00 AM – 4:30 PM|
|Saturday – Sunday||closed|
NEW OIT HELP DESK TICKETING SYSTEM and WEBSITE
What is happening?
OIT is implementing a new help desk ticketing system. Beginning 13 July 2017, OIT will implement a new ticketing system called TeamDynamix to replace the current Parature ticketing system.
What is TeamDynamix?
TeamDynamix is an Information Technology Service Management (ITSM) system. An ITSM system is intended to help us:
What is changing with this implementation?
This implementation involves some major changes:
on the Web through the MyISU portal or OIT Website any time of the day or night; instead of calling, you can enter a few fields, and the request will go directly to the person it’s supposed to go to – no middle man, no extra time, no callback to find out more information
OIT is not just changing a tool, but we are changing the way OIT does our business in order to provide you with high quality support.
What is not changing?
What if I have questions or problems?
If you have any questions, you can call the TSC at x2910, or go to the TeamDynamix Client Portal and submit a “Team Dynamix – Report an Issue/Ask a Question” request (it might be good practice!)
As with any new system, we will find some bugs as we go, so please don’t hesitate to tell us if something is not working the way you think it should.
Article Posted 7/7/17
Beginning on June 1, 2017, when students go to the MyISU Portal to access their student email, they will be prompted to enter their credentials a second time. This change is being made because Microsoft no longer supports Single Sign On.
Any student that logs in to MyISU and selects the O365 badge will be required to enter their Sycamores email address (i.e. email@example.com) and their University password to access student email through the MyISU Portal. You can select “Keep me signed in” on O365 after entering your credentials.
Another option to access your email is to add your Sycamores email to your smartphone or other mobile device. You can do this by going to http://web.indstate.edu/oit/students/index.php and selecting “Mobile Devices” then picking your device type (Android, IOS, etc.).
OIT will have a fix available after all faculty and staff are migrated to O365 later in the fall of 2017.
If you do experience any issues or have any questions, please contact the Technology Support Center at 812-237-2910.
Article Posted 5/16/17