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Getting Help

If you need any support with any service or incident please contact the Technology Support Center (TSC) help desk.
Walk-In Support: Stalker Hall Room 009 (Lower Level)

Call-In Support: 812-237-2910
  • Option 1 - General IT
  • Option 2 - Blackboard
  • Option 3 - Classrooms
Hours of Operation:
  • Monday - Thursday, 7:30 AM - 9:00 PM
  • Friday, 7:30 AM - 6:00 PM
  • Saturday - Sunday, 12:00 PM - 9:00 PM

 

You may also submit a ticket directly from this website.  Either type keywords related to your issue in the search bar on the top right corner, or review the "Services" tab for the closest match.  Once you open a service page, you will see a blue request or report button in the upper right.  Click the button and fill out the requested information.  This will create a ticket that will be automatically routed to the appropriate team within OIT.

Service Level Agreements
Category  Service Name  SLA- you can expect the service request to be completed in
Academic Tools and Research Support Instructional Tools Training 2 business days -resolve
Academic Tools and Research Support / Blackboard Blackboard - Enroll or Unenroll User(s) from a Blackboard Course. 2 business days -resolve
Blackboard - Merge Course Sites 1 business day- resolve
Blackboard - Request a New Course Site 2 business days -resolve
Blackboard - Request Course Exemption from Deletion Campaign 2 business days -resolve
Blackboard - Request Early Course Deletion 2 business days -resolve
Blackboard Learn - Report an Issue 4 business hours-respond
Academic Tools and Research Support / Blackboard Integrated Tools Blackboard Collaborate Interface Change Request 2 business days -resolve
Blackboard Learn Software Integration 30 business days-resolve 
Academic Tools and Research Support / Reporting and Analytics Blackboard  - Request Student Usage Analysis 5 business days-resolve
Academic Tools and Research Support / Research Support Database Development and Custom Programming for Faculty Research 3 months -resolve
Academic Tools and Research Support / Research Support / Conference Posters Faculty and Staff Conference Posters Printing and Design 3  business days print only, 14 business days print and design-resolve
Student Conference Poster Printing 10 business days-resolve
Academic Tools and Research Support / Research Support / High Performance Computing Computer Simulation Programming 30 business days-resolve 
High Performance Computing (HPC)-Request Access 2 business days -resolve
Accounts and Passwords Argos - Account Request 1 business day- resolve
Argos - Password Reset Request 1 business day- resolve
Blackboard Account Request 2 business days -resolve
Blue Reports - Request an Account 2 business days -resolve
Constituent Relationship Management System (Talisma) - Request an Account 1 business day- resolve
ImageNow - New Account 2 business days -resolve
Portal - Report an Issue 4 business hours-respond
Qualtrics - Request an Account 2 business days -resolve
Qualtrics - Request to Sponsor a Student Account 2 business days -resolve
Request Access to an Application 1 business day- resolve
Accounts and Passwords / Banner Account Requests Banner - Change Account Access 1 business day- resolve
Banner - Change Account Ownership 1 business day- resolve
Banner - Request Banner Security 1 business day- resolve
Banner - Reset Your Account Password 1 business day- resolve
Accounts and Passwords / University Account Request a University Affiliate Account 1 business days -resolve
University Account Overview - Report an Issue 4 business hours-respond
Business Applications Argos - University Reporting Software - Report an Issue 4 business hours-respond
Banner Administrative System Overview - Report an Issue 4 business hours-respond
Campus Nexus CRM - Report an Issue 4 business hours-respond
ImageNow - Document Imaging System Overview - Report an Issue 4 business hours-respond
Kronos Time Reporting System Overview - Report an Issue 4 business hours-respond
PeopleAdmin Overview - Report an Issue 4 business hours-respond
Qualtrics Survey Overview - Report an Issue 4 business hours-respond
Skillsoft - Computer Based Training (CBT) - Report an Issue 4 business hours-respond
Classrooms and Labs Learning/Conference Space - Report an Issue 4 business hours-respond
Classrooms and Labs / Audio Visual A/V Equipment Request 2 business days -resolve
Classrooms and Labs / Classrooms Classroom Technology Training 2 business days -resolve
Request Classroom Modification 30 business days-resolve 
Request to Design or Upgrade Departmental Classroom Technology 30 business days-resolve 
Request to Use the Classroom Card Swipe Attendance Tool 30 business days-resolve 
Classrooms and Labs / Distance Education Classrooms Distance Education Classroom Technology Training 2 business days -resolve
Classrooms and Labs / Labs Computer Lab Modification Request 30 business days-resolve 
Computer Lab Refreseh 30 business days-resolve 
Computer Lab Software Installation and Updates 10 business days-resolve
Conferencing,  Collaboration, and Telephone / SharePoint Project – Server Access Request 2 business days -resolve
SharePoint – New Team Site Request 1 business day-resolve 
SharePoint – Workflow Consultation 5 business days-resolve
Conferencing,  Collaboration, and Telephone / Telephone Services Contact Center (Customer Interaction Center) - New Request or Modification 5 business days-resolve
Contact Center (Customer Interaction Center) - Report an Issue 4 business hours-respond
Multimedia Conferencing – Enable Conferencing 5 business days-resolve
Skype for Business – Request Service or Modification 5 business days-resolve
Telecommunications & Networking Services
Single Line Telephone Installation/Repair 14 business days-resolve
Multi-Line Telephone Installation/Repair 14 business days-resolve
LAN Jack Installation 14 business days-resolve
Security Camera Installation/Repair 14 business days-resolve
ISU Paid Cellular Devices 5 business days-resolve
IPTV Access Setup and Billing 14 business days-resolve
Telephone move consultation 14 business days-resolve
Conferencing,  Collaboration, and Telephone / Telephone Services Unified Communications - Report an Issue 4 business hours-respond
Voice Mail – New Mailbox or Modification 5 business days-resolve
Email, Calendaring and File Storage Email - Report an Issue 4 business hours-respond
File Services - Report an Issue 4 business hours-respond
Email, Calendaring and File Storage / Calendar Services Room Resource Calendar (New or Update) 3 business days-resolve 
Email, Calendaring and File Storage / Email Services Departmental Email Address Request- New or Update Account 3 business days-resolve 
Listserv - New or Modify 3 business days-resolve 
Request a Mailbox Quota increase 3 business days-resolve 
Email, Calendaring and File Storage / File Storage Services Department File Share  Request- New or Modification 3 business days-resolve 
Get Connected Networking - Report an Issue 4 business hours-respond
Get Connected / Off-Campus Access Access business applications off campus (RSA)- Request Token 2 business days -resolve
Access the Network Off Campus (VPN) 1 business day-resolve 
Get Connected / Wired Network Network Jack- Request Activation 1 business day-resolve 
Graphic Design, Multimedia, and Video Animation- Request for illustrated motion simulations 30 business days-resolve 
Illustration for course content or research support and publication 10 business days-resolve
Graphic Design, Multimedia, and Video / Graphic Design & Specialty Printing Graphic Design and Layout Services 10 business days-resolve
Printing Services 10 business days-resolve
Graphic Design, Multimedia, and Video / ISU Live ISU Live - Report an Issue 4 business hours-respond
ISU Live - Request acquisition and installation 30 business days-resolve 
Student Research Showcase Display- Request acquisition and installation of SRS System 30 business days-resolve 
Graphic Design, Multimedia, and Video / Special Events Video Recording & Live Event Streaming 30 business days-resolve 
Hardware, Software, and Printing Needs Analysis Appointment 5 business days-resolve
PC Diagnostics and Tune-Up 2 business days -resolve
Hardware, Software, and Printing / Hardware Support, Repair, and Purchases Hardware - Report an Issue 4 business hours-respond
Laptop Rental Program- Rent a laptop 10 business days-resolve
Hardware, Software, and Printing / Hardware Support, Repair, and Purchases / Computer Acquisition Computer Acquisition for Faculty and Staff 10 business days-resolve
Hardware, Software, and Printing / Hardware Support, Repair, and Purchases / Computer Hardware Hardware Upgrade (E.g., Hard Drive, RAM, etc.) 10 business days-resolve
Operating System Installation 10 business days-resolve
Report an Upcoming Office Relocation 5 business days-resolve
Hardware, Software, and Printing / Printing and Scanning Departmental Printer - Request Needs Analysis Consultation 5 business days-resolve
Departmental Printing - Report an Issue 4 business hours-respond
Install Departmental Printers on a Computer 5 business days-resolve
Public Student Printer - Report an Issue 4 business hours-respond
Scan to Network Folder Access Request 5 business days-resolve
Student Print Balance Payments 1 business day-resolve 
Student Printing Software Installation 1 business day-resolve 
Hardware, Software, and Printing / Software Support and Licensing Software - Installation 3 business days-resolve 
Software – Purchase Requests 10 business days-resolve
Software Applications - Report an Issue 4 business hours-respond
Software Center (New Products / Product Updates) 30 business days-resolve 
IT Professional Services Constituent Relationship Management System (Talisma) Services
New/Modify Campaign 10 business days-resolve
New/Modify Canned Responses  5 business days-resolve
New/Modify Webform 30 business days-resolve 
New/Modify Rule  10 business days-resolve
New/Modify Workspace 10 business days-resolve
New/Modify Report  10 business days-resolve
CRM Demo 5 business days-resolve
Training 10 business days-resolve
Other 10 business days-resolve
IT Professional Services ImageNow Document Imaging Implementation 30 business days-resolve 
IT Professional Services / Team Dynamix TeamDynamix - Report an Issue/Ask a Question 4 business hours-respond
OIT Internal Services Server- Request Installation 10 business days-resolve
Security Request a Security Consultation 3 business days-resolve 
Security Standard Exemptions 2 business days -resolve