Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


OIT News


Ricoh Scan to Drive

OIT, in partnership with Ricoh, is introducing a scan to drive procedure that will allow departments to scan documents to a shared folder on the L drive instead of to an individual’s email address. This can be used for department documents, except for documents containing sensitive information. This capability is now available upon request.
To request this service, a helpdesk ticket needs to be submitted. If you need assistance submitting a ticket, please call the Technology Support Center at 812-237-2910 or reach out to your area IT consultant.


Windows 10

OIT is beginning to roll out Windows 10 to campus computers.  As with all deployments of this type, there are several stages, some of which are already complete.  For example, extensive testing has already taken place internally within OIT, and in limited fashion among some of our customers, to assess compatibility of this operating system in our environment. 
Our testing shows that Windows 10 will now work for almost all of our enterprise applications, with some very limited exceptions.  We feel we are ready to proceed with deployment.   
Broadly speaking, rollout of Windows 10 will take place in this way:

  • As we purchase new computers for faculty or staff, our expectation is that most if not all of these computers will be configured to run Windows 10
  • For existing faculty and staff computers, if a user wants to upgrade to Windows 10, OIT will need to evaluate whether that computer can run and take advantage of Windows 10; this evaluation will be performed on request
  • Labs and classrooms – deployment of Windows 10 in these environments will be carefully planned and widely communicated, and this deployment will not occur prior to fall 2017; see details below

See the questions and answers at the link below for more information about the planned roll-out.  Please pay close attention to the information about training.  There are plenty of resources out there to help you prepare for this transition, and OIT will be working with customers as changes such as new hardware require use of this new operating system.

For related questions and answers, please click here.


Too Good to Be True? What You Should Know About Note-Selling Jobs and Employment Scams at ISU

Recently, the Office of Information Technology at Indiana State University has observed a notable increase of fraudulent and ill-advised job offers to our student community. These offers, with promises of flexible-hours and great pay, are in most cases exactly as they sound...too good to be true. And in some cases, like an offer to get paid for sharing course notes, what sounds like a viable opportunity is a violation of Indiana State University policy. As a general rule, unsolicited job offers should be highly scrutinized, and the following should be considered:

Examples of Specific Scams:

Image of scam examples. Do you recognize the sender? Is the Message Vague? Are there spelling or grammer errors?

“Shortchange”

  • The offer will typically say you can work from home without spending any money upfront.
  • The scammer will send a check for supplies or other made-up reasons, asking for the surplus money to be sent back to them.
  • The victim cashes the check at the bank and returns the indicated funds. Most banks will initially accept the check as valid. • The check will be determined to be fraudulent, a process that may take a couple of weeks.
  • The victim is liable to return the full amount of the check to the bank.

“Application”

  • The victim will be asked for personal information as part of the application or hiring process. This can include social security numbers for background checks or banking information for direct deposit.
  • This information is harvested by the scammer for identity theft.
  • Also, no legitimate company will ask for an application fee for a job

Note Taking”

  • The victim is contacted to provide study materials for a specific class.
  • The victim is promised a percentage of the money earned from classmates accessing these materials.
  • This attempts to capitalize on the intellectual property of the University and the effort and integrity of the student population. Most universities have policies forbidding this type of "employment" and students are held accountable for participating. At ISU, this policy is found in the Student Code of Conduct section 2.1.7.

Always be skeptical of any unsolicited job offer. Send any emails containing questionable offers to stop-spoofing@indstate.edu.


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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu