Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

RSA Token Setup Instructions

SecureRDP RSA Login

  1. Access the system from your Windows system by going to All Programs > Accessories > Remote Desktop Connection

  1. Computer to connect to is:

  2. Click Connect. You will be prompted for a username and password before connecting to the remote machine. Enter your Sycamore Login name and password.

  3. After successful login you are greeted with the ISU legal notice:

    Click OK to accept it.

  4. Next you will see the SecureRDP screen. Click on the RSA SecureID Icon.

  5. Enter your Sycamore Login username and the ‘Passcode’ is the number that appears on the RSA SecureID token that was given to you.

  6. You will now create a PIN code.

    Click Finish after entering your PIN.

  7. Following the instructions on the dialog box that pops up, wait until the number on the RSA SecureID token changes. Enter your PIN + token code in the ‘Next passcode’ box and click OK. For example, if you set your PIN to 556677 and the RSA SecureID token has the number 847393 on it you would enter: 556677847393

  8. Next, click OK to enter your password.

  9. Enter your Sycamores password:

    You should now be logged into the SecureRDP machine.

  10. Select the ‘Banner Forms’ shortcut on the desktop

  11. You can select the checkbox for ‘do not show this again for apps from the publisher and location above’. Click the ‘run’ and ‘enable’ buttons as indicated below.

  12. You are now ready to sign in to Banner like normal.

  13. Make sure to log off from your remote desktop connection when closing the program.

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System Alerts

moderate alertBlackboard
When clicking the badge in the MyISU portal, users will be prompted to enter their credentials a second time.

moderate alertFaculty/Staff Email
ISU retiree email was migrated to Office 365 as of May 25. Retirees having trouble accessing email, please call the Technology Support Center at 812-237-2910.

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

Submit a Service Request