Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Off Campus Access

RSA SecureID Token FAQ

What is a RSA SecureID token?
The token is a physical device which generates a random password. This provides what is known as two factor authentication. Two factor authentication involves using "something you have" and "something you know" and usually consists of using a password and another form of authentication such as a smart card, biometric data (fingerprints, retinal scan) or token.

Why do I need a RSA SecureID token?
Certain administrative systems are restricted and only accessible from on-campus. Employees that are required to access administrative systems, such as Banner, from off-campus will need a token.

How do I obtain an RSA SecureID token?
To request an RSA SecureID token, fill out the RSA Token Request Form located at www.indstate.edu/oit/documentation/RSA Token Request Form.pdf. The instructions are located at the bottom of the form.

What is the cost to my department for an RSA SecureID token?
The initial cost to a department for a staff member to have a token assigned to them is $75.00. This includes the first year of maintenance and approximately half of the purchase price of the token. Each year afterward the department is responsible for the annual maintenance fee of $40.00.

The department should plan on budgeting for the replacement cost every three years. In order to allow for price increases, it is recommended that $75 be used for budgeting purposes.

What do I do if my token is lost or damaged?
Notify OIT by contacting the Technology Support Center (812-237-2910 or 888-818-5465) that the token is lost or damaged and whether a replacement is desired. It is the responsibility of the department to pay for a replacement.

Can I share my token with another employee?
Tokens are not to be shared. The tokens are registered to their owner and the owner is responsible for their use and security.

Can I use the token with my own personal PC?
For security reasons, tokens should be used only with University-provided computers. Under Indiana laws passed in 2006 you can be held criminally liable for data breaches under certain circumstances. Please review Indiana code 4-1-10 and 4-1-11 at www.in.gov/legislative

Can support staff receive a token?
Yes, support staff can receive a token.It is recommended that the department check with HR to review policies and/or procedures that may affect employees in this category who perform work from home.

Under what conditions does a token have to be returned to OIT?

  • Employee leaves the University
  • Employee accepts another position in a different department.
  • Supervisor determines that the employee no longer needs access from off-campus.

What is the process to return a token?
The employee needs to return the token to the OIT central desk in the basement of Rankin Hall.

Can a token just be kept within a department when an employee leaves and then given to a new employee?
No, the token must be returned to OIT as stated above.The new employee must fill out the request form and go through the standard approval process.

If a department determines that their employees no longer need to work from off-campus and return the tokens, is part of the annual maintenance refunded?
No, the department is responsible for the entire year of maintenance.

pdf Token Request Form >>

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

Offices:
(812) 237-8439

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