Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


New Faculty

This page is designed to help new faculty members get started with technology here at ISU.

Background
Your ISU IDs
   University ID: This is the number on your university ID, often referred to as your "University ID Number".
   University Username: The portal (commonly referred to as “the portal” or “MyISU”) is the environment where you can access many different Web-based
                    resources, including:

                  - Student and course information (from Banner, which is our Student Information System)
                  - Your personal information (e.g. personnel and payroll information)
                  - Blackboard

You can access all of these resources with a single sign-on through the MyISU portal.


Your faculty status
OIT uses the following Academic Affairs designations:

                  - Tenured
                  - Tenure-Track
                  - Instructors (non-tenure track, multi-year contract)
                  - Lecturers (non-tenure track, part-time and full-time, one-year contract)

In a very few cases, your faculty status makes a difference in how we handle things. Where necessary, we have designated this in the list below.

Getting Tech Support
If you have problems with any or all of the steps below (or with any of the technology here at ISU), please don’t hesitate to call us at 812-237-2910, or to submit a support ticket.

Now, let’s get started!

Initial Setup
These are the first steps that a new person on campus typically needs to follow to get access into our systems. The first link below (Activating your University Username) will take you to where you can begin this process. You will need the following information beforehand in order to activate your University Username:

                  - Your University ID Number
                  - Last 4 digits of your social security number
                  - Date of birth

You may also want to visit the ISU Password policy link to familiarize yourself with password requirements.

  • Activating your University Username
  • ISU Password policy
  • Default accounts you receive

  • These are the accounts you have access to immediately after activating your University Username:
    • Email
    • Office Communicator - An instant messaging client. It can be downloaded here.
    • MyISU Cloud
    • Home drive (H Drive located in My Computer) - This is a network drive with 200 MB of storage you can access. This can be increased by request.

  • Telephone setup   (Tenure Track and Instructors)

  • If you are having issues with your phone or need assistance in getting it set up, please contact Telco at 812-237-8000 or tlchelp@indstate.edu and they will address your needs as quickly as possible.

  • Computer Acquisition Process
  • How to access your email

  • You can access your email account in two different ways:
    • Webmail - In any browser go to webmail.indstate.edu and enter your University Username and password.
    • Microsoft Outlook client - Your ISU issued computer can be configured to use Outlook to access your email. Contact the Technology Support Center at x2910 to get the process started.

  • Wireless access on campus

  • Getting wireless setup on your ISU issued machine you can do the following:
  • Using mobile devices

Getting Started
The links below take you to information on technology resources here at ISU that you may need for your classroom and research activities. If you don’t see a service below, please don’t hesitate to call the Technology Support Center or submit a ticket to ask how or where we provide it!

  • ISU Computing and Web Policies
  • Help with Blackboard and other instructional tools
  • Reserving a classroom/lab
  • Off campus access to ISU resources
  • Multimedia Design and Research Programming Services (MDRPS) directly supports faculty with Graphic Design, Illustration, Large Format Printing, Academic Programming, Database development and much more. For more information, visit the MDRPS web page.
  • A web database is a system for storing and managing data on a server that can be accessed via a web browser. Web databases are particularly useful for the management and display of research and instructional information as well as collaboration between researchers. A database server hosts your database content robustly, securely and efficiently. The interactive web interface allows you to have controlled access to your data from wherever you want, In addition, a database server is able to handle millions of inquiries from the general public.

Maintenance Activities
Now that you are ready to go, we realize that at some point you may have a problem or need to change something. Following are some links you may need in the future. These can also be found through our OIT Website, in the page we devote to technology support for faculty:

Other information you may need from time to time:



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Security News and Issues

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Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

Offices:
(812) 237-8439

Submit a Service Request