Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


New Faculty

This page is designed to help new faculty members get started with technology here at ISU.

Background
Your ISU IDs
   University ID: This is the number on your university ID, often referred to as your “991 number.”
   Portal ID: The portal (commonly referred to as “the portal” or “MyISU”) is the environment where you can access many different Web-based
                    resources, including:

                  - Student and course information (from Banner, which is our Student Information System)
                  - Your personal information (e.g. personnel and payroll information)
                  - Blackboard

You can access all of these resources with a single sign-on through the MyISU portal.


Your faculty status
OIT uses the following Academic Affairs designations:

                  - Tenured
                  - Tenure-Track
                  - Instructors (non-tenure track, multi-year contract)
                  - Lecturers (non-tenure track, part-time and full-time, one-year contract)

In a very few cases, your faculty status makes a difference in how we handle things. Where necessary, we have designated this in the list below.

Getting Tech Support
If you have problems with any or all of the steps below (or with any of the technology here at ISU), please don’t hesitate to call us at 812-237-2910, or to submit a support ticket.

Now, let’s get started!

Initial Setup
These are the first steps that a new person on campus typically needs to follow to get access into our systems. The first link below (Activating your Portal ID) will take you to where you can begin this process. You will need the following information beforehand in order to activate your Portal ID:

                  - Your University ID(991 number)
                  - Last 4 digits of your social security number
                  - Date of birth

You may also want to visit the ISU Password policy link to familiarize yourself with password requirements.

  • Activating your Portal ID
  • ISU Password policy
  • Default accounts you receive

  • These are the accounts you have access to immediately after activating your Portal ID:
    • Email
    • Office Communicator - An instant messaging client. It can be downloaded here.
    • MyISU Cloud
    • Home drive (H Drive located in My Computer) - This is a network drive with 200 MB of storage you can access. This can be increased by request.

  • Telephone setup   (Tenure Track and Instructors)

  • If you are having issues with your phone or need assistance in getting it set up, please contact Telco at 812-237-8000 or tlchelp@indstate.edu and they will address your needs as quickly as possible.

  • Computer Acquisition Process (Tenure Track and Instructors)

  • Congratulations on your appointment and welcome to the Indiana State University community! One of the many important tasks to complete before your arrival is the selection and ordering of the computer equipment you will be issued by the university. Please read the information below to assist your Department Chair in making the request so the equipment can be prepared and ready for you when you begin.

    The standard for a faculty workstation at ISU has been established as a Lenovo laptop (with a dock, keyboard, mouse and one monitor to provide the desktop experience) running a current ISU image based on the Windows 7 operating system. Specs for the current model (at the time of this writing) are listed below.

    This equipment has been selected to meet the needs of the vast majority of faculty and staff at ISU. There are recognized exceptions for certain extraordinary needs such as bigger storage capacity (for working with large data sets) or better graphics (for CAD applications) as well as recognized discipline-specific needs for Apple products (Art, Music and Communication).

    If the standard computer will meet your needs please notify your Department Chair so they can make the request on your behalf and OIT can prepare the machine for your arrival. If you believe you have a need for something other than the standard computer please discuss this with your Department Chair and OIT will work with you to determine the best fit.

    PC Specification (for most Faculty)
    Lenovo Thinkpad T440
    Processor Intel Corei5
    Memory 4 GB
    Hard Drive 128 GB Solid State Drive, Serial ATA3 (non SED)
    Integrated HD Webcam and Microphone Yes
    Screen Size 14.0" HD
    Graphics Card Intel HD Graphics 4000 in processor
    Ethernet Port Gigabit Ethernet (RJ45)
    Wireless ThinkPad a/b/g/n Wireless Bluetooth Combo
    SD memory card slot external Integrated 4-in-1 reader (MMC, SD, SDHC, SDXC)
    Video Connection VGA, mini-DisplayPort (DVI on dock)
    USB Ports (2) USB 3.0
    Weight 4.0 lbs
    Warranty Three year warranty
    Accidental Damage Protection (ADP) Three year ADP warranty


    Mac Specification (for Faculty with a discipline-specific need for a Mac, e.g. Art, Music, Communication Faculty)

    NOTE: The specifications for the Apple MacBook Pro may vary from what is listed below because Apple does not provide a roadmap of their products.
    MacBook Pro
    Processor Intel Corei5
    Memory 4 GB
    Hard Drive 128 GB Solid State Drive
    Integrated HD Webcam and Microphone Yes
    Screen Size 13.3" Retina Display
    Graphics Card Intel Iris Graphics
    Ethernet Port Thunderbold to Ethernet
    Wireless 802.11ac Wi-Fi wireless networking and Bluetooth
    SD memory card slot external SDXC Card Slot
    Video Connection Native Mini DisplayPort output
    USB Ports (2) USB 3.0
    Weight 3.46 lbs
    Warranty Three year warranty
    Accidental Damage Protection (ADP) Not Available


  • Computer Acquisition Process (Lecturers)
  • Single-year faculty will be provided with a laptop from the OIT Pool which will meet their instructional and research needs.

    The OIT Pool is the name given to the collection of machines which have been recovered from active service in the hands of faculty and staff but which still retain some measure of usability. As equipment ages out of our replacement standards (see Replacement Guidelines above) for faculty and staff those computers will be collected, cleaned and prepped for reuse. These machines will be used to fill computer needs, and maintain a level of technological currency, for those campus groups (student workers, adjuncts, retirees, educational affiliates etc.) who traditionally may not have been provided new equipment but who do a significant amount of work for ISU.

  • How to access your email

  • You can access your email account in two different ways:
    • Webmail - In any browser go to webmail.indstate.edu and enter your Portal ID and password.
    • Microsoft Outlook client - Your ISU issued computer can be configured to use Outlook to access your email. Contact the Technology Support Center at x2910 to get the process started.

  • Wireless access on campus

  • Getting wireless setup on your ISU issued machine you can do the following:
  • Using mobile devices

Getting Started
The links below take you to information on technology resources here at ISU that you may need for your classroom and research activities. If you don’t see a service below, please don’t hesitate to call the Technology Support Center or submit a ticket to ask how or where we provide it!

  • ISU Computing and Web Policies
  • Help with Blackboard and other instructional tools
  • Reserving a classroom/lab
  • Off campus access to ISU resources
  • Multimedia Design and Research Programming Services (MDRPS) directly supports faculty with Graphic Design, Illustration, Large Format Printing, Academic Programming, Database development and much more. For more information, visit the MDRPS web page.
  • A web database is a system for storing and managing data on a server that can be accessed via a web browser. Web databases are particularly useful for the management and display of research and instructional information as well as collaboration between researchers. A database server hosts your database content robustly, securely and efficiently. The interactive web interface allows you to have controlled access to your data from wherever you want, In addition, a database server is able to handle millions of inquiries from the general public.

Maintenance Activities
Now that you are ready to go, we realize that at some point you may have a problem or need to change something. Following are some links you may need in the future. These can also be found through our OIT Website, in the page we devote to technology support for faculty:

Other information you may need from time to time:



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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu