Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Troubleshooting MyISU Cloud

Browser Settings to make applications open up in a new browser tab


Firefox:

  1. Center Mouse click
  2. Make tab default (Use Caution with this setting)
    1. Type about:config into a new address bar.
    2. Dismiss the warning.
    3. Change browser.link.open_newwindow.restriction to 0. (and make sure browser.link.open_newwindow is set to 3 which is the default)
    4. You can then pull the tab window out if you prefer a full window.

IE 9 and 10 only:

  1. Click the Tools icon on your browser.
  2. Click Internet Options, near the bottom of the list.
  3. In the Tabs section of the General tab, click Settings.
  4. Near the bottom, under When a pop-up is encountered, select Always open pop-ups in a new tab.
  5. Click OK in the Tabbed Browsing Settings window, and then click OK in the Internet Options window.
  6. Now any pop-ups will open up in a new tab in the same window you're already in.
  7. You can then pull the tab window out if you prefer a full window.

Chrome:

  1. Center mouse click.
  2. Left mouse click and [Ctrl] key at the same time.
  3. There is no setting in chrome at this time to set this as default each time a left mouse click is used as you can in IE and Firefox

Note: The browser settings steps above do not take into account any browser add-ons you may have or other versions of the browser. Please make sure you have the most up to date version for your OS.

Browser Compatibility Issues

  • IE 7 and IE 8 not supported.
  • Scrolling does not work inside reports when using Safari on an iPad or iPhone (any version of iOS).
  • Minimize or home buttons do not work in Chrome.
  • Grade Distribution for Faculty and students only works when using IE.
  • Change of Grade form for Faculty only works when using IE.

Access Denied Error

You may receive the following error when accessing a Quick Link or the Banner Self-Service link within the MyISU badge or the new Self Service badges in the MyISU Cloud:


This may be caused by the following:

  1. You logged into MyISU Cloud and selected the MyISU app to login to MyISU portal.
  2. You closed the MyISU browser window (or even the entire browser) but did not click the Logout icon in MyISU or MyISU Cloud.

Resolutions:

  1. Clear your browser’s cache and restart the browser.
  2. Re-opening the MyISU app should resolve the issue.
  3. If you continue to see the error, please contact the Technology Support Center at 812-237-2910, toll-free (888-818-5465) or email at it-help@indstate.edu.

Technology Support Center Information

When contacting the Technology Support Center about MyISU Cloud issues, they may need specific information to help resolve your issue. To provide that information please follow these steps:

To perform a System Check, Select your "account" desktop from the menu at the bottom of MyISU Cloud. Then touch the "System Check" badge.



Take note of the Browser information and the current relay.



normalAll systems normal.

Check Systems >>

Show Alert History >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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