Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Technology Assistance Group Call Center

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Academic Services


The Academic Services Department in the Office of Information Technology strives to seamlessly integrate technology into the academic environment for faculty and student use.


The Academic Services Department will assist faculty and students with technology needs by promoting and supporting the use of instructional tools, providing direct customer support and engaging input and guidance from users to achieve a holistic balance in academic pursuits.

Service Offerings

  • Instructional Tools Support

  • Student Computer Support

  • Instructional Spaces Support

  • Special Event Support

Yancy Phillips, Director

I have a Bachelor’s degree in Business Administration from Indiana State University and over twenty-three years of experience at ISU in various positions. I was hired as a hardware technician in September 1989 which included hardware, troubleshooting and repair. My duties also included installing some of the original network equipment in Root Hall and the old College of Business. Later I became the ERS Manager and had oversight for all network installs, troubleshooting and repairs on hardware across the campus. I managed a team of up to ten students and one full-time staff member. I later moved in to the Assistant Director of User Services position and then after two years was named the Director of User Services. My most recent position is the Director of Academic Services. This new position allows me to concentrate on technology to assist students and faculty in their academic pursuits.


Kristie Bigler
Customer Service Assistant Director
Cheryl Cochran
Administrative Assistant
John Corey
Senior Electronics Technician
Mark Ford
Computer Support Center Manager
Milli Hoffman-Patrick
Resource Manager
Wayne Hollowell
Technical Support Specialist
Pei-Yi Hu
Assistant Director
Greg Lechner
Classroom Event Technology Support Manager
Chris Middleton
Technical Support Specialist
Marti Mix
Administrative Specialist
Yancy Phillips
Gerrick VanLue
IT Support Technician
Andrew Vincent
Technical Support Specialist
* Please submit OIT staff directory changes to

System Alerts

moderate alertMyISU
Authentication to ISU Portal was down for some users on 11/9 for approximately an hour and a half.

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

(812) 237-8439


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