0 Indiana State University: Office of Information Technology

Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Telecommunication Services

For any questions or issues regarding Telecommunication Servces, call 812-237-8000 (ext. 8000) or email tlchelp@indstate.edu.

Services OIT Service Activities Service Level
Office Voice

Install New Phone Line

14 Business Days

Move a Phone Line

14 Business Days

Deactivate a Phone Line

14 Business Days

Change Phone Line Billing

3 Business Days

Resolve Problem with Phone

2 Business Days

Emergency Phone

Install New “Blue Phone”(this does not include emergency blue light phones installed at many outdoor campus locations) 14 Business Days

Report a Problem

Resolution Within 2 Business Days

Cable TV

Report a Problem

Reported to Time Warner Cable Within 1 Business Day (Note: This Service is Provided by Time-Warner Cable, so Their Service Response Times Apply)
Voice Mail

Report a Problem

Resolution Within 2 Business Days

  Provide Instructions for Using Voice Mail

Online Documentation Available 24/7 or Available via Email in 1 Business Day
  Resolve Problem with Voice Mail

1 Business Day

  Add Voice Mail 2 Business Days
Call Handling Applications (e.g. Contact Center)
Resolve a Problem

Response Within 4 Hours (Note: Parts of this service are provided by an outside vendor, so their Service Response Times Appl
  Install a New Call Handling Application

Initial Response to Define Project Within 5 Business Days
  Consult on Call Handling Applications

Initial Response to Schedule Consultation Within 5 Business Days
  Provide Training on Call Handling Applications

Initial Response to Define Training Needs Within 5 Business Days (Note: This service is provided by VDS, so their Service Response Times Apply)

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

Submit a Service Request

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