Technology Support Center


Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
7:30 A.M. to 9:00 P.M.
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Service Area: Student Administration

This service area includes support, operation and enhancement of the systems that provide ISU’s major student processes, including: course registration, grade processing, course scheduling, financial aid processing, bursar (student accounts receivable and payment processing) functions, and general student information management.

Services OIT Service Activities Service Level
New Banner Web Access - Student
Provided When Admitted
  New Banner Web Access - Faculty and Staff
Provided at Hire
  New Banner Administrative Access - Faculty and Staff
2 Business Days (Requested by Department)
  Change Banner Access
2 Business Days
  Resolve a Problem with Banner Access
1 Business Day
  Resolve a Problem with Banner Function
Response in 1 Business Day; Resolution Depends on the Nature of the Problem
  Change Banner Functionality
Project Request Logged Within One Week; Completion Depends on Nature of Request
  Banner functional training
Provided by administrative areas
  Govern IT Decisions Related to Banner
Institutional Steering Committee Meetings Every Other Week
Credit/Payment Card Processing (Touchnet)
Resolve Problem with Payment Card Processing
Credit card problems should be directed to the Office of the Controller.
ImageNow New ImageNow account access – faculty and staff 2 business days (requested by department)
  Change to ImageNow account access - faculty and staff 2 business days (requested by department)
  Implement office imaging Project request logged within one week; completion depends on nature of request

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910

(812) 237-8439

Submit a Service Request

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