Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.

Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Service Area: E-Mail and Collaboration Tools

This service includes hardware, service and support associated with the provisioning, use and protection of student, faculty and staff e-mail. It also includes the support of collaboration tools such as SharePoint and Microsoft Project.

Services	OIT Service Activities	Service Level
E-Mail – Faculty/Staff	Resolve a Problem	Response Within 1 Hour
	New E-mail Access	Provided at Hire
	Answer a Question	FAQs
	Upgrade E-mail Functionality	As Vendor Releases Available
	Protect Against Spam	Constantly
	Archive E-mail	Daily or as Set Up by User
	Backup E-mail	Daily
	Restore E-mail	On Request, with Limits
	Remove E-mail Accounts: Tenured Faculty Terminating	As Occurs
	Remove E-mail Accounts: Multi-year Contract Faculty Terminating	As Occurs
	Remove E-mail Accounts: One-year Contract Faculty Terminating	As Occurs
	Remove E-mail Accounts: Faculty Retiring	As Occurs
	Remove E-mail Accounts: Staff Terminating	As Occurs
	Remove E-mail Accounts: Staff Retiring	As Occurs
E-Mail – Student	Resolve a Problem	Response Within 1 Hour
	New E-mail Access	Provided when Admitted
	Answer a Question	FAQs
	Upgrade E-mail Functionality	As Vendor Releases Available
	Protect Against Spam	Constantly
	Archive E-mail	As Set Up by User
	Backup E-mail	Daily
	Restore E-mail	On Request, with Limits
Sharepoint	Set Up a SharePoint Site	Within 2 Business Days
	Grant Access to a SharePoint Site	Within 2 Business Days
	Facilitate SharePoint Community of Practice	3 – 4 times per Year, and Through SharePoint Users Group Team Site
Project	Set Up a Project Account	Within 2 Business Days
	Facilitate Project Community of Practice	Through OIT PMO

Printer Alerts

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Printer is functioning normally, however it is temporarily located in the basement outside of Science 012.

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu