Technology Support Center 888-818-5465 Room 009 Stalker Hall M-Th 7:30am to 9:00pm Friday 7:30am to 6:00pm Saturday 12:00pm to 9:00pm Sunday 12:00pm to 9:00pm
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Instructional Tools Support Center |
Telecommunications
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Classroom and Event Technology Support
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This service includes hardware, service and support associated with the provisioning, use and protection of student, faculty and staff e-mail. It also includes the support of collaboration tools such as SharePoint and Microsoft Project.
Services | OIT Service Activities | Service Level |
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E-Mail – Faculty/Staff | Resolve a Problem |
Response Within 1 Hour |
New E-mail Access |
Provided at Hire |
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Answer a Question |
FAQs |
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Upgrade E-mail Functionality |
As Vendor Releases Available |
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Protect Against Spam |
Constantly |
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Archive E-mail |
Daily or as Set Up by User |
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Backup E-mail |
Daily |
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Restore E-mail |
On Request, with Limits |
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Remove E-mail Accounts: Tenured Faculty Terminating | As Occurs |
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Remove E-mail Accounts: Multi-year Contract Faculty Terminating | As Occurs |
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Remove E-mail Accounts: One-year Contract Faculty Terminating | As Occurs |
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Remove E-mail Accounts: Faculty Retiring |
As Occurs |
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Remove E-mail Accounts: Staff Terminating |
As Occurs |
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Remove E-mail Accounts: Staff Retiring |
As Occurs |
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E-Mail – Student |
Resolve a Problem |
Response Within 1 Hour |
New E-mail Access |
Provided when Admitted |
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Answer a Question |
FAQs |
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Upgrade E-mail Functionality |
As Vendor Releases Available |
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Protect Against Spam |
Constantly |
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Archive E-mail |
As Set Up by User |
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Backup E-mail |
Daily |
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Restore E-mail |
On Request, with Limits |
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Sharepoint |
Set Up a SharePoint Site |
Within 2 Business Days |
Grant Access to a SharePoint Site |
Within 2 Business Days |
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Facilitate SharePoint Community of Practice |
3 – 4 times per Year, and Through SharePoint Users Group Team Site | |
Project |
Set Up a Project Account |
Within 2 Business Days |
Facilitate Project Community of Practice |
Through OIT PMO |
All systems normal.
Computer-based self-paced training for students, faculty and staff >>
Main Contact
Gillum Hall 103
Indiana State University
Terre Haute, IN 47809
Get Help:
(812) 237-2910
Offices:
(812) 237-8439