Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Computer Operations

Services OIT Service Activities Service Level
Restore a Deleted File or Directory
 
Restore Using CommVault
 
1 Business Day
 
Enable a Computer to Access the Campus Network Add a DHCP Entry
 
4 Hours (M-F)
 
Physically Install a New Server
 
Mount a Server in Rack and Power It
 
1 Business Day
 
Server Problem Reports
 
Diagnose Problem, Commence Corrective Action
 
Within 1 Hour
 
Batch Job Processing Requests (UC4)
 
Special UC4 Queue Processing
 
Immediate Response, as Requests are Made
 
Allow Access to OIT Computing Spaces
 
Add User to C-Cure System, Assign Job
 
2 Hours (M-F)
 
Assign an RSA Token to a User
 
Add User to RSA Database, Assign Token
 
2 Business Days
 
Technology Support Center Duties Rollover Number for the Technology Support Center As Needed
 
Create New Shared Folder for Department Files residing in shared space in network storage on the L:Drive
>>Link to request form<<
Create a new, shared folder stored on the L:Drive End of next business day following submission of a complete, correct form.
Note:  The service level period begins once all pertinent information is provided.
Make Change to Existing Shared Folder for Department Files in network storage on the L:Drive
>>Link to request form<<
Change, add or remove access to an existing departmental folder stored on the L:Drive End of next business day following submission of a complete, correct form.
Note:  The service level period begins once all pertinent information is provided.


System Alerts

moderate alertInternet
We are receiving reports of wireless network outages. OIT is looking into the situation.


moderate alertNetwork
NETWORK CORE UPGRADES: Users will experience brief drops in service during the maintenance window. Some equipment and systems may need to be restarted / rebooted after each maintenance window to re-establish proper network operations.


Show All >>

Show Alert History >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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