Technology Support Center

237-2910
888-818-5465

Room 009 Stalker Hall

M-Th 7:30am to 9:00pm
Friday 7:30am to 6:00pm
Saturday 12:00pm to 9:00pm
Sunday 12:00pm to 9:00pm




Instructional Tools Support Center
237-7000

Fall and Spring
M-Th
7:30 A.M. to 9:00 P.M.
Friday
7:30 A.M. to 6:00 P.M.
Saturday & Sunday
12:00 P.M. to 9:00 P.M.


Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours:
8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Help DeskBlackboard Login Download Software

OIT News


Viewfinity

Beginning on January 25, 2016, OIT will use our centralized software distribution capabilities to make two changes to the Windows environment for each faculty members’ primary computer.  These changes are required to improve our environment for data security and workstation stability.  These changes will:

  • Load a software application called Viewfinity that will allow self-service, temporary granting of administrator rights when something needs to be changed on a faculty computer
  • Once we have seen Viewfinity distribute successfully to faculty computers, we will remove primary administrator rights

The end result of these two changes is that faculty will no longer have generalized administrator rights on their computers.  Instead, when you need to make a change (update software, load drivers, etc.), Viewfinity will sense that need and grant you temporary administrator rights to do what you need to do. 

For more information about Viewfinity click >>here<<.


E-Mail Retention/Centralized Archive Rollout
In collaboration with ISU senior leadership, OIT is implementing new tools and processes for electronic mail management and retention. These tools and processes will be implemented department by department during the spring of 2016.

Background
Our electronic mail retention and management procedures must be brought in line with our document retention guidelines, as well as best practices for the efficient and effective use of departmental information and resources. We have new capabilities available to us in our Exchange/Outlook environment that further these purposes. We are implementing these tools/capabilities:
1) E-mail archives will now be stored on our centralized servers rather than on each workstation's hard drive
2) Tags can be used to identify a retention period and an archival period for e-mails

Standards/Procedures
NOTE: OIT will meet with every department to schedule a time to activate these new settings. Until we meet with your department and schedule a time to activate them, these new settings do not apply to you.

Click >>here<< for more information about this initiative.

Help Desk Update
The Office of Information Technology has combined its help desk services into a single location to make finding technical help easier for the ISU campus. We are open for walk-in support for students, staff, and faculty in the lower level of Stalker Hall, room 009. At this location we do general computer servicing, hardware repair (for covered equipment), as well as provide usage instruction for Blackboard and other instructional software.

Let us know how we can help!
Email General: it-help@indstate.edu
Email Blackboard: isu-blackboard-support@mail.indstate.edu

Phone General: 812-237-2910
Phone Blackboard: 812-237-7000

Hours of Operation
Mon – Thur 7:30 AM – 9:00 PM
Fri 7:30 AM – 6:00 PM
Sat – Sun 12:00 PM – 9:00 PM

New and returning students and student organizations:

Classroom & Event Technology Support has a set of policies regarding checkouts and usage of audio/visual equipment. Please see http://www2.indstate.edu/oit/students/avcheckout.php for details.

Unified Messaging
The Office of Information Technology will be implementing Unified Messaging (UM) on November 2nd, 2015. As the name implies, “unified messaging” is a consolidation of functions related to communications of various types, specifically e-mail, calendaring, contact administration, and voice mail. This combines Email, Voicemail, and Calendar on your phone and in Outlook. It is a simple interface that integrates your commonly used services so that they are only a phone call, using Outlook Voice Access, or a click away, using the Outlook desktop client.

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone. That is, you will be able to listen and respond to your recent emails, as well as upcoming calendar appointments, and search your Outlook contacts using your phone. You also have access to your voicemails in Microsoft Outlook. That is, when you receive a voice mail on your phone, you will now begin to receive an e-mail representation of that, including a text-to-speech representation and a .mp3 file that you can click and play directly from your e-mail.

Please read the Quick Start Guide, >> Available Here <<. This guide will walk you through the setup and use of the new system. Additionally, you can access the OIT website to find information regarding voicemail, including a FAQ list.

If you need to access your old voicemail after the implementation of UM, you can dial x3300 from your campus phone and enter your PIN, as you do now. Access to the old system, will remain enabled for 14 days after the implementation. You must check and dispense with all voice mails in the old system by November 16th, as they will be inaccessible after that time, with no exceptions.

If you have concerns that this change will cause issues for your department, please email tlchelp@indstate.edu.
On November 2: visit Gillum Hall Room 101 between 10 a.m. and 4 p.m. OIT will provide individualized assistance in setting up your voicemail, or in response to questions or problems. At any time: contact the Technical Support Center at x2910 so we may respond to your question or input as quickly as possible.

 

OIT News


Viewfinity

Beginning on January 25, 2016, OIT will use our centralized software distribution capabilities to make two changes to the Windows environment for each faculty members’ primary computer.  These changes are required to improve our environment for data security and workstation stability.  These changes will:

  • Load a software application called Viewfinity that will allow self-service, temporary granting of administrator rights when something needs to be changed on a faculty computer
  • Once we have seen Viewfinity distribute successfully to faculty computers, we will remove primary administrator rights

The end result of these two changes is that faculty will no longer have generalized administrator rights on their computers.  Instead, when you need to make a change (update software, load drivers, etc.), Viewfinity will sense that need and grant you temporary administrator rights to do what you need to do. 

For more information about Viewfinity click >>here<<.


E-Mail Retention/Centralized Archive Rollout
In collaboration with ISU senior leadership, OIT is implementing new tools and processes for electronic mail management and retention. These tools and processes will be implemented department by department during the spring of 2016.

Background
Our electronic mail retention and management procedures must be brought in line with our document retention guidelines, as well as best practices for the efficient and effective use of departmental information and resources. We have new capabilities available to us in our Exchange/Outlook environment that further these purposes. We are implementing these tools/capabilities:
1) E-mail archives will now be stored on our centralized servers rather than on each workstation's hard drive
2) Tags can be used to identify a retention period and an archival period for e-mails

Standards/Procedures
NOTE: OIT will meet with every department to schedule a time to activate these new settings. Until we meet with your department and schedule a time to activate them, these new settings do not apply to you.

Click >>here<< for more information about this initiative.

Help Desk Update
The Office of Information Technology has combined its help desk services into a single location to make finding technical help easier for the ISU campus. We are open for walk-in support for students, staff, and faculty in the lower level of Stalker Hall, room 009. At this location we do general computer servicing, hardware repair (for covered equipment), as well as provide usage instruction for Blackboard and other instructional software.

Let us know how we can help!
Email General: it-help@indstate.edu
Email Blackboard: isu-blackboard-support@mail.indstate.edu

Phone General: 812-237-2910
Phone Blackboard: 812-237-7000

Hours of Operation
Mon – Thur 7:30 AM – 9:00 PM
Fri 7:30 AM – 6:00 PM
Sat – Sun 12:00 PM – 9:00 PM

New and returning students and student organizations:

Classroom & Event Technology Support has a set of policies regarding checkouts and usage of audio/visual equipment. Please see http://www2.indstate.edu/oit/students/avcheckout.php for details.

Unified Messaging
The Office of Information Technology will be implementing Unified Messaging (UM) on November 2nd, 2015. As the name implies, “unified messaging” is a consolidation of functions related to communications of various types, specifically e-mail, calendaring, contact administration, and voice mail. This combines Email, Voicemail, and Calendar on your phone and in Outlook. It is a simple interface that integrates your commonly used services so that they are only a phone call, using Outlook Voice Access, or a click away, using the Outlook desktop client.

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone. That is, you will be able to listen and respond to your recent emails, as well as upcoming calendar appointments, and search your Outlook contacts using your phone. You also have access to your voicemails in Microsoft Outlook. That is, when you receive a voice mail on your phone, you will now begin to receive an e-mail representation of that, including a text-to-speech representation and a .mp3 file that you can click and play directly from your e-mail.

Please read the Quick Start Guide, >> Available Here <<. This guide will walk you through the setup and use of the new system. Additionally, you can access the OIT website to find information regarding voicemail, including a FAQ list.

If you need to access your old voicemail after the implementation of UM, you can dial x3300 from your campus phone and enter your PIN, as you do now. Access to the old system, will remain enabled for 14 days after the implementation. You must check and dispense with all voice mails in the old system by November 16th, as they will be inaccessible after that time, with no exceptions.

If you have concerns that this change will cause issues for your department, please email tlchelp@indstate.edu.
On November 2: visit Gillum Hall Room 101 between 10 a.m. and 4 p.m. OIT will provide individualized assistance in setting up your voicemail, or in response to questions or problems. At any time: contact the Technical Support Center at x2910 so we may respond to your question or input as quickly as possible.

 



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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Get Help:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu