Indiana State University Newsroom

Customer service guru to speak March 28

March 8, 2018

Ann Rhoades, president of People Ink, will wrap up this season's Indiana State University Speaker Series at 7 p.m. March 28 in Tilson Auditorium.

Rhoades is a corporate executive with more than 25 years of experience in a variety of service-based industries and is president of People Ink, a consulting company that helps organizations create unique workplace cultures based on values and performance.

The event is free and open to the public.

Rhoades is a popular speaker on the subject of customer service and how to build a strong high-performing work culture. She held the position of vice president of the people department for Southwest Airlines, executive vice president of team services for Promus Hotel Corporation and most recently, executive vice president of people for JetBlue Airways.

Rhoades has a respected reputation in the industry for her creative approach to creating customer-centric cultures and is a popular speaker on the subject of customer service and how to build a strong high-performing culture.

She has great passion for certain industries such as health care, where she is contributing to revitalizing the workforce and culture of the nation's hospitals. She served on patient safety and quality task forces with the Texas Medical Institute of Technology involved in setting metrics used in pay-for-performance programs across the country.

Rhoades currently serves on the board at the Regis Corporation, NexPhase Capital, the University of New Mexico Health Sciences Center, as president of the University of New Mexico Alumni Association Board, chairman for Safer New Mexico Now and board member of New Mexico Appleseed.

Rhoades' former boards include JetBlue Airways, P.F. Chang's China Bistro, HireVue Inc., Restoration Hardware, Executive Council, Brigham & Women's Hospital Harvard Medical School Board the University of New Mexico-Robert O Anderson School of Business National Advisory Board, Accion New Mexico and Albuquerque Community Foundation.

Rhoades has a Master of Business Administration degree in management from the University of New Mexico, and her book "Built on Values" was released in January 2011.

For more information, go to or call 812-237-3770.


Photo: -- Ann Rhoades

Media Contact: Jennifer Cook, assistant director of business/marketing at
Hulman Center, 812-237-3770 or